*89% of companies expect customer experience to be a primary differentiator.  

So many of the omnichannel discussions today focus on outbound lead generation, but what about inbound inquiries? Today's consumers are often frustrated when a business doesn't recognize them, especially if they are loyal. 

At the core of a successful inbound omnichannel interaction is the availability of a complete identity profile that leverages accurate first and third party customer data. Armed with this knowledge, representatives can recognize valuable customers in real-time and provide them with a positive customer experience.

Download Infutor's latest white paper, The Inbound Omnichannel Dilemma, to gain insight into:

  • The industry's most common inbound challenges
  • Missed omnichannel opportunities and the need to accurately identify consumers 
  • Three critical steps to successful inbound omnichannel engagement


Contact Infutor today to find out how accurate, reliable, and agile data solutions can provide key consumer insights and give you the power to make more informed business decisions.